Click on the "BUY REPLACEMENT PARTS" button below to view the exploded frame detail and purchase replacement parts for your frame. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
You may view the torque specs for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
Fork Axle To Crown: 571mm Fork Offset: 42mm (Rockshox) / 44mm (Fox) Rear Shock Size: 205mm x 57.5mm Shock Hardware: Trunnion Mount Top / 25mm x 8mm Bottom Headset (Top): 44mm Zero Stack Headset (Bottom): 56mm Zero Stack BB Shell: 73mm BSA Threaded Rear Brake Mount: 180mm Post Mount Rear Axle: Syntace X12 148 Front Derailleur Style: None ISCG Tabs: ISCG05 Seatpost Diameter: 31.6mm Approximate Maximum Seatpost Insertion: Small 140mm, Medium 185mm, Large 225mm, XL 270mm, XXL 290mm Seat Clamp: 34.9mm Max Chainring Size: 34t Single Max Tire Size: 29 x 2.5 Shock Sag: 18-20mm (32-35%) Max PSI for Fox DPX2: 300 PSI
WARRANTY POLICY
At Transition Bikes, we take pride in the quality of our products. Our frames are manufactured to withstand the rigors and abuse modern mountain bike trails can dish out. That said, anything can break given just the right amount of time, wear, or misfortune. Everyone here at Transition Bikes is committed to keeping you riding and we realize every warranty and or crash replacement situation is unique. You have our guarantee that we will do our best to make sure we keep you riding while limiting any downtime.
Models manufactured between 2018 and 2020 (with the exception of the SBG Carbon Scout) are covered for 3 years from the original date of purchase against manufacturing defects. This policy applies to original owners only.
You must register your frame on our site with your serial number and provide proof of purchase to qualify for a warranty. In the event of an issue with your frame Transition Bikes will determine whether it qualifies as a ‘Warranty Issue’ or is covered under our ‘Crash Replacement Policy’ (see below for details).
In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us and we will pay the return shipping.
*Our warranty policy does not cover:
Any labor costs associated to the warranty claim.
Modifications from stock configuration.
Normal wear-and-tear damage.
Paint damage caused by the removal of protective tapes or adhesives.
CRASH REPLACEMENT
In addition to our warranty, all Transition Bikes frames are covered for life under our "Crash Replacement Policy" to the original or second-hand owner. If for any reason you should find yourself with a damaged frame, you may send us the broken frame section and we will replace it for the best possible price we can, assuming we have the replacement part available. If we do not have the piece available we will attempt to work out a crash replacement price on a replacement frameset. The customer is responsible for all shipping costs to get the frame to and from Transition Bikes.
WE GET IT - PEOPLE WHO RIDE OUR BIKES RIDE HARD
Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for and not every case falls neatly into one of the above categories. We look at every warranty and crash replacement case with a fresh lens and treat every situation in the manner in which we would expect it to be handled. Our goal is to leave no rider who supports us without support in return.
WARRANTY/CRASH REPLACEMENT CLAIM FORM
To submit a Warranty/Crash Replacement Claim within the United States or Canada, you must have an account with us. To sign in to your existing account or create a new account, follow this link. Once you are signed in, click on Warranty Claims to submit a claim.
Our International Distributors handle warranty cases outside of the United States and Canada. Please contact your region's distributor to get a claim started.
If you have any other questions regarding our warranty or crash replacement policies, please email us at warranty@transitionbikes.com or call us by phone, at (360) 366-4960, extension 3.
I want to replace all of my pivot bearings, is there a bearing kit?
This bike uses the Enduro MAX Bearing Kit For Trunnion Mount Frames (2018-2023) - Part Number 01.18.91.6840
I want to run a coil shock, do you have a spring rate recommendation?
We do not have a spring rate chart or recommendation for this model. Please reach out to the shock manufacturer or use the spring rate calculator here.
DON'T BE A STRANGER, STAY CONNECTED
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