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WARRANTY COVERAGE At Transition Bikes we take pride in the quality of our products. Our frames are manufactured to withstand the rigors and abuse modern mountain bike trails can dish out. That said, anything can break given just the right amount of time, wear, or misfortune. Everyone here at Transition Bikes is committed to keeping you riding and we realize every warranty and or crash replacement situation is unique. It is our top priority here at Transition to get you up and running as quickly as possible with a fair and honest solution regardless of the situation. To view your bike's warranty policy please visit our support page and find your model and version/year. These policies apply to the original owner only. Transition Bikes will repair or replace any original purchasers individual frame parts or complete frame at our discretion. You must register your frame on our site with your serial number and provide proof of purchase to qualify for a warranty. In the event of an issue with your frame Transition Bikes will determine whether it qualifies as a "Warranty Issue" or is covered under our "Crash Replacement Policy" (see below for details). In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us and we will pay the return shipping. Our warranty policy does not cover:
CRASH REPLACEMENT In addition to our warranty, all Transition Bikes frames are covered for life under our "Crash Replacement Policy" to the original or second hand owner. If for any reason you should find yourself with a damaged frame, you may send us the broken frame section and we will replace it for the best possible price we can, assuming we have the replacement part available. If we do not have the piece available we will attempt to work out a crash replacement price on a replacement frame set. The customer is responsible for all shipping costs to get the frame to and from Transition Bikes. WE GET IT - PEOPLE WHO RIDE OUR BIKES RIDE HARD Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for and not every case falls neatly into one of the above categories. We look at every warranty and crash replacement case with a fresh lens and treat every situation in the manner in which we would expect it to be handled. Our goal is to leave no rider who supports us without support in return. HOW TO SUBMIT A CLAIM USA/CANADA - To submit a Warranty/Crash Replacement Claim within the United States or Canada, you must have an account with us. To sign in to your existing account or create a new account. Once you are signed in, click on Warranty Claims to submit a claim. SIGN IN / CREATE NEW ACCOUNT OUTSIDE USA/CANADA - Our International Distributors handle warranty cases outside of the United States and Canada. Please contact our distributor in your region to get a claim started. If you have any other questions regarding our warranty or crash replacement policy's, please email us at warranty@transitionbikes.com or call us by phone, at (360) 366-4960, extension 3. |
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Register Your Product Registering your frame ensures you will recieve full warranty support if you are the original owner and in the unfortunate circumstance that your bike gets stolen you can retrieve your serial number for the police report. Also, by registering your product (even if you are not the original owner) this will allow us to provide you with information about your product that will help you have a healthy long-lasting relationship with your new toy. In order to register your product, please sign in or create a new account if you don't already have one. Once signed in you may register your products. SIGN IN / CREATE NEW ACCOUNT |
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