1. Assembly (Unassembled bikes)
All bikes ship with assembly required. Some models are delivered partially assembled, while others (listed in your cart as "frameset" and "parts kit") ship completely disassembled. Assembly by a qualified professional bicycle mechanic is required. Failure to assemble through a qualified mechanic may result in performance issues or failures that are not covered under our warranty.

2. Warranty Information
To view our complete warranty policy please click Support above.

3. Return Policy
Transition Bikes will accept returns or exchanges on unused, undamaged merchandise for a period of 30 days from the date of purchase. To arrange a return, please email info@transitionbikes.com.

Products that show any signs of use will not be accepted for return.

Customer is responsible for all return shipping and handling charges. Original shipping/handling charges will not be refunded.

Transition Bikes representative will thoroughly check returned product and make an assessment if it qualifies for return/refund.

4. Contact
Retail customers who purchase current model year framesets or complete bikes from www.transitionbikes.com will be contacted by a Transition representative prior to shipping to confirm the order. Please contact info@transitionbikes.com if you have not heard from a representative within 72 hours of time of checkout. Transition bikes reserves the right to refuse shipment to any persons for any reason.

5. Charging credit cards
Transition Bikes does not charge your credit card at time of checkout, your card will be charged at time of shipping.

6. Processing Times
Order processing can take up to 72 hours. You will be emailed an automated message when your shipment ships from our facility. This email will include tracking information.

7. Pricing
All prices are listed in US dollars and all orders will be billed in US Dollars.