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TRANSITION BIKES TERMS & CONDITIONS BIKE ASSEMBLY (Unassembled bikes)
Some bikes ship with assembly required. Some models are delivered partially assembled, while others ship completely disassembled. Assembly by a qualified professional bicycle mechanic is required. Failure to assemble through a qualified mechanic may result in performance issues or failures that are not covered under our warranty.
WARRANTY INFORMATION
To view our complete warranty policy please click Support above.
CONTACT
Retail customers who purchase current model year framesets or complete bikes from www.transitionbikes.com will be contacted by a Transition representative prior to shipping to confirm the order. Please contact info@transitionbikes.com if you have not heard from a representative within 72 hours of time of checkout. Transition bikes reserves the right to refuse shipment to any persons for any reason.
PAYMENT
For all in-stock orders, Transition Bikes will process payment at time of checkout. For pre-orders, we will process payment at the time the product(s) become available and are ready to ship.
PROCESSING TIMES
Order processing can take up to 72 hours. You will be emailed an automated message when your shipment ships from our facility. This email will include tracking information.
PRICING
All prices are listed in US dollars and all orders will be billed in US Dollars.
SALES TAX
Washington State sales tax is charged for orders shipping within Washington State and for orders will called to our Bellingham Washington location.
TRANSITION BIKES RETURN POLICY
You may return item(s) by your preferred shipping method or in the Transition Bikes Factory Store.
Transition Bikes will accept returns or exchanges on unused, undamaged merchandise for a period of 30 days from the date of purchase. To arrange a return or exchange, please email info@transitionbikes.com.
RETURNING BY SHIPPING
Please contact Transition Bikes customer service to request a return authorization number before shipping your items back to Transition Bikes. Send in your item(s) using your preferred shipping method. You are responsible for return shipping and handling charges. Your return will be processed within 10-14 business days.
RETURNING AT TRANSITION BIKES FACTORY STORE
Simply bring the item(s) you'd like to return to the Transition Bikes Factory Store along with your receipt and original form of payment. Any salesperson can assist you with your return.
EXCHANGES
Please contact Transition Bikes customer service to request an exchange.
REFUNDS
All refunds will be credited to your original form of payment or a Transition Bikes Account Credit. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Transition Bikes Account Credit.
PAYMENTS
You may complete checkout using Visa, Mastercard, American Express, Discover credit cards, and Paypal Account.
CUSTOMER SERVICE
For any questions regarding your order please call us at (360) 366-4960 or email us at info@transitionbikes.com. Our customer service hours are Monday through Friday 10am-6pm PST.
SALES TAX
Washington State sales tax is charged for orders shipping within Washington State and for orders will called to our Bellingham Washington location.
SHIPPING CHARGES
Please see our flat rate shipping charge table below. Shipping charges will be added during checkout.
