For customers ordering directly off our website, we are no longer accepting pre-orders due to uncertainty in global supply chains and production and with ETAs continually changing. However, we have added a "Notify me when this item is back in stock" feature for all our models. Just click the model, build kit, color and size you'd like then click on the notify me button and add your email. Once that bike arrives and is available for purchase you will receive an email notifcation.

If you are a customer who is looking to order a bike through your local Transition dealer or through the Transition Factory Outpost Store you will want to reach out to them directly.

We offer three ways to demo a bike. If you find yourself in Bellingham, you can follow this link to schedule a demo through the Outpost. If you live somewhere else, you can follow this link to see what shops currently have demo bikes available. And finally, you can view our events page, located here to see which upcoming demo events we'll be participating in.

We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time. This option is only available in the USA at this time.

If you have not received an email confirming your tracking number, you can find it by going to your "Order History" once logged in. There you'll see the invoice number, date shipped, shipping carrier, and tracking info, if available. You'll be able to click on the tracking info and be re-directed to the shipping carrier's website. See below for an example.

If you order directly from us you can watch this video to see how the bike will arrive to you. There is very little assembly required. If you order it through one of our local dealers, then the bike will come assembled and ready to ride.

We do not have a spring rate chart or recommendation for this model. Please reach out to the shock manufacturer or use the spring rate calculator here.