Transition Bikes


	General Terms & Conditions BIKE ASSEMBLY (Unassembled bikes) Bikes ship with some assembly required. Assembly by a qualified professional bicycle mechanic is required. Failure to assemble through a qualified mechanic may result in performance issues or failures that are not covered under our warranty. WARRANTY INFORMATION To view our complete warranty policy please visit our Warranty Support Page. CONTACT All orders placed through Transition Bikes via a retail customer will ship within 72 hours of order completion. Please contact info@transitionbikes.com or via phone at (360) 366- 4960 if you have not received your shipping information via email within 72 hours of placing your order. Transition Bikes reserve the right to refuse shipment to any persons for any reason. PAYMENT For all in-stock orders, Transition Bikes will process payment at the time of checkout. For pre-orders, we will process payment at the time the product(s) become available and are ready to ship. PROCESSING TIMES Order processing can take up to 72 hours. You will be emailed an automated message when your shipment ships from our facility. This email will include tracking information. If you do not receive an email please contact Transition Bikes customer service info@transitionbikes.com or via phone at (360) 366-4960. PRICING For customers located in the United States, all prices are listed in US Dollars. For customers located in Canada, all prices are listed in Canadian Dollars. SALES TAX All orders shipped within the USA and Canada will be charged local sales tax. Orders being picked up at the Transition Bikes Outpost will be charged Washington State sales tax.
	Privacy Policy This privacy notice discloses the privacy practices for www.transitionbikes.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted between you, our servers, and credit card vaults in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. We do not store your credit card information directly, and any credit card information we collect is stored in a PCI compliant vault. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately at info@transitionbikes.com
	Return Policy You may return or exchange the item(s) by your preferred shipping method or at the Transition Outpost. To arrange a return or exchange, please email info@transitionbikes.com or call us at (360) 366-4960 x 2. Transition Bikes will accept returns or exchanges on unused, undamaged merchandise in its original packaging for a period of 30 days from the date of purchase. You are responsible for the return shipping and handling charges. Please note a 5% restocking fee will be deducted from the amount to be refunded for any returned framesets or complete bikes. RETURNING BY SHIPPING Please contact Transition Bikes customer service to request a return authorization number before shipping your items back to Transition Bikes. Send in your item(s) using your preferred shipping method. You are responsible for return shipping and handling charges. Your return will be processed within 10-14 business days. Complete bikes and framesets must be returned with the original packaging. RETURNING AT TRANSITION BIKES OUTPOST Simply bring the item(s) you'd like to return to the Transition Bikes Outpost along with your receipt and original form of payment. Any salesperson can assist you with your return. REFUNDS All refunds will be credited to your original form of payment or a Transition Bikes Account Credit. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at the current price on a Transition Bikes Account Credit.