Yes, you can purchase a spare battery kit with a spare downtube cover directly from Transition Bikes. Spare battery kits may not be available in all markets. You can also purchase a spare battery from Shimano, but it will not include a battery cover.

Firmware can be updated via the Shimano E-tube mobile app located HERE.

Contact an authorized Shimano STEPS dealer.

If you have not received an email confirming your tracking number, you can find it by going to your "Order History" once logged in. There you'll see the invoice number, date shipped, shipping carrier, and tracking info, if available. You'll be able to click on the tracking info and be re-directed to the shipping carrier's website. See below for an example.

The Repeater uses Shimano's single tool battery removal system. Insert a 4mm allen wrench into the bolt at the top of the battery cover and gently rotate the wrench 90 degrees clockwise. If you feel any resistance, stop. You're likely either turning the wrong direction or have already rotated 90 degrees. Once released, the forward portion of the battery will drop 20mm, providing access to the latch release mechanism. Use your index finger to gently depress the spring which will fully release the battery. Use caution to support the battery when removing it so it does not fall to the ground.

Hold the upper button (down assistance level) for 1 second until the display turns blue and displays WALK mode. Press and hold the same button to power the rear wheel.

The remaining battery capacity is affected by temperature and cycle count. Generally, it decreases approximately 5% a year. This means roughly 95% capacity remains after 1 year, and 90% after 2 years.

Charge your battery to approximately 70% before storing for long periods of time. Store in a cool, indoor location with a stable temperature between approximately 10 - 20 C / 50 - 70 F. No direct exposure to sunlight or rain.

We do not have a spring rate chart or recommendation for this model. Please reach out to the shock manufacturer or use the spring rate calculator here.

First, make sure all cables are plugged in, if they are then try removing and reinstalling the battery. If it still won't turn on try charging your bike for a few hours. If your bike is too hot or too cold, it might not turn on. If your bike still does not turn on, contact a Transition or Shimano dealer for support.

No, simply charge the battery any time you need it, frequent charges actually help battery longevity. Avoid letting the battery discharge completely. Charge to 70% before storing for long periods.

Whenever you encounter an error code, first cycle the power off and then back on. If the code persists, remove the battery and then reinstall, which will hard reset the system. If neither of these steps resolves the issue, please reference THIS error code list. If you cannot resolve your error code via your Etube mobile app please visit your nearest Shimano STEPS dealer or contact Shimano STEPS customer support.

"An escalator can't break down, it can only become stairs" -Mitch Hedberg

The drive unit is sealed and cannot be serviced. If there are any issues with the drive unit, it will need to be removed and sent back to Shimano for service or replacement. The drive unit along with the battery is designed to last over 1000 charge cycles. Assuming you're getting 30 miles (48Km) per charge, the drive unit should last 30,000 miles, or much longer than pretty much any other part on your bike.

Depending on where you've purchased your Repeater it will either have a max assist speed of 20mph or 25km/h. This setting cannot be modified by the user or a dealer.

Your Repeater was shipped in a "sleep" mode with the battery at approximately 30% charge. It is recommended to fully charge your battery before the first ride.

There are many factors that affect battery range, such as, how much effort the rider is providing, the gradient of terrain, ambient temperature, and rider weight. The best way to maximize your range it to spend more time in Eco and Trail modes, and minimize the amount of time spent in Boost mode.

Yes! The Repeater was designed to work well with both modern coil and air shocks. All of the current offerings from Fox and RockShox are compatible. If you want to try something else, contact or customer support via email info@transitionbikes.com or give us a call at 360-366-4960 and dial extension 2 to confirm compatibility.

No. This will void your warranty with Shimano and cause damage to the motor system.

The maximum rear tire size we recommend is 2.6" but total clearance will vary with tire models and rim width.

The battery life will be shorter during cold temperatures, this is not a sign of a problem.

Yes, the STEPS system is waterproof as long as all components of the system, including the battery and battery cover, are installed correctly. We recommend not using a high-pressure washer to clean your Repeater, but riding in the rain and regular cleaning are okay.

Yes, you can customize your motor settings via the app as well as update the firmware. You'll need to download the Shimano E-tube mobile app HERE.

With the included EC-E6002 charger, a completely dead battery would charge to 100% in a little over 10 hours. Faster chargers are available from Shimano, but the overall battery capacity will degrade quicker with faster charging. As a result, your battery will need to be replaced sooner.

No. Depending on where you've purchased your Repeater it will either have a max assist speed of 20mph or 25km/h. This setting cannot be modified by the user or a dealer.