Transition Bikes

Transition Bikes TR11 Alloy Chainstay Recall & Replacement Form

Transition Bikes is conducting a voluntary recall for TR11 alloy framesets and complete bikes with serial numbers TBC4801XXX, TBC4802XXX, or TBC4803XXX. We need you to stop riding your TR11 immediately.

In some cases, the metal of the chainstay and yoke may not have been sufficiently heated during welding, which can lead to poor weld penetration and possible failure. We have seen a limited number of failures and no injuries have been reported thus far. Unfortunately, there is no way to determine which units are affected by visual inspection.

We have already started to manufacture updated replacements and our hope is to be shipping these to bike shops and customers before the end of July. You can take your bike to a local dealer, who can complete this recall replacement form for you and coordinate the replacement. If you prefer to work with us directly, or do not have a dealer nearby, please fill out this recall replacement form on your own as quickly as possible.

To help us track this, please email support@transitionbikes.com with the serial number of the bike in the subject line. Please include photos of the serial number and the chainstay cut in half. Getting us this information quickly and accurately will ensure you get your replacement chainstay as early as possible.

If you have any questions, or concerns, please reach out to Transition Bikes via email at support@transitionbikes.com. We apologize for any inconvenience and promise to do our best to get you back on the bike as quickly as possible. Our customers' safety is our number one priority.

Which bike is this claim for? Please enter the following info to help us identify your bike.

Please select the size of your TR11 *

Please select the color of your TR11 *

Product serial number *
Serial numbers have the format TBC480XXXX. This number will be located on the back side of the bottom bracket shell. See photo for example. If you can't find the serial number, please reach out to Transition Bikes at (360) 366-4960 or info@transitionbikes.com for assistance.

TBC480
Enter the last 4 digits of your serial number

Who is submitting this claim?

I am submitting this claim... *

Your Full Name *

Your Email *

Your Phone Number *

Where should we ship replacement parts? Please enter the address where you would like us to ship your replacement chainstay.

Country *

Street Address *

City *

State/Province *

Postal Code *

To provide updates and respond to your inquiry, please check the box below, confirming that we may contact you regarding this submission.
I agree to receive emails related to this claim from Transition Bikes.

Enter Serial Number for product support.
TBC
Example: 1234567