You may view the exploded frame detail and purchase replacement parts for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
Taperlock Dropout Washer Set (PBJ - BLT) P/N: 01.15.93.2223
1
All Available
$10.00
You may view the torque specs for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
BMX 3 Piece: Standard Euro Threaded BB, 19mm x 152mm Spindle
Mountain Bike: Standard Euro 73mm threaded bb
REAR BRAKE MOUNT:
160mm IS Mount
REAR AXLE:
10 x 135mm Horizontal TaperLock
ISCG TABS:
None
SEATPOST DIAMETER:
27.2mm
WARRANTY POLICY
At Transition Bikes, we take pride in the quality of our products. Our frames are manufactured to withstand the rigors and abuse modern mountain bike trails can dish out. That said, anything can break given just the right amount of time, wear, or misfortune. Everyone here at Transition Bikes is committed to keeping you riding and we realize every warranty and or crash replacement situation is unique. You have our guarantee that we will do our best to make sure we keep you riding while limiting any downtime.
Models manufactured between 2018 and 2020 (with the exception of the SBG Carbon Scout) are covered for 3 years from the original date of purchase against manufacturing defects. This policy applies to original owners only.
You must register your frame on our site with your serial number and provide proof of purchase to qualify for a warranty. In the event of an issue with your frame Transition Bikes will determine whether it qualifies as a ‘Warranty Issue’ or is covered under our ‘Crash Replacement Policy’ (see below for details).
In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us and we will pay the return shipping.
*Our warranty policy does not cover:
Any labor costs associated to the warranty claim.
Modifications from stock configuration.
Normal wear-and-tear damage.
Paint damage caused by the removal of protective tapes or adhesives.
CRASH REPLACEMENT
In addition to our warranty, all Transition Bikes frames are covered for life under our "Crash Replacement Policy" to the original or second-hand owner. If for any reason you should find yourself with a damaged frame, you may send us the broken frame section and we will replace it for the best possible price we can, assuming we have the replacement part available. If we do not have the piece available we will attempt to work out a crash replacement price on a replacement frameset. The customer is responsible for all shipping costs to get the frame to and from Transition Bikes.
WE GET IT - PEOPLE WHO RIDE OUR BIKES RIDE HARD
Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for and not every case falls neatly into one of the above categories. We look at every warranty and crash replacement case with a fresh lens and treat every situation in the manner in which we would expect it to be handled. Our goal is to leave no rider who supports us without support in return.
WARRANTY/CRASH REPLACEMENT CLAIM FORM
To submit a Warranty/Crash Replacement Claim within the United States or Canada, you must have an account with us. To sign in to your existing account or create a new account, follow this link. Once you are signed in, click on Warranty Claims to submit a claim.
Our International Distributors handle warranty cases outside of the United States and Canada. Please contact your region's distributor to get a claim started.
If you have any other questions regarding our warranty or crash replacement policies, please email us at warranty@transitionbikes.com or call us by phone, at (360) 366-4960, extension 3.
Can I try a bike before I buy?
We offer three ways to demo a bike. If you find yourself in Bellingham, you can follow this link to schedule a demo through the Outpost. If you live somewhere else, you can follow this link to see what shops currently have demo bikes available. And finally, you can view our events page, located here to see which upcoming demo events we'll be participating in.
Do you offer financing?
We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time. This option is only available in the USA at this time.
How do I find tracking for my shipment?
If you have not received an email confirming your tracking number, you can find it by going to your "Order History" once logged in. There you'll see the invoice number, date shipped, shipping carrier, and tracking info, if available. You'll be able to click on the tracking info and be re-directed to the shipping carrier's website.
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