We do not accept pre-orders for direct purchase, but you can sign up to be notified when an item comes back in stock. If you are a customer who is looking to order a bike through your local Transition dealer or through the Transition Factory Outpost Store you will want to reach out to them directly.

No, the Relay will only be available as a complete bike.

We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time. This option is only available in the USA at this time.

This bike uses the Enduro MAX Bearing Kit For Trunnion Mount Frames (2018-2023) - Part Number 01.18.91.6840

This frameset is covered for life against manufacturing defects for the original owner and comes with a lifetime crash replacement policy. You can read more about our warranty and crash replacement policy on our Support Page.

Looking for a little giddy-up in your life, but not sure what size you need? Take a look at our human specific sizing guide located here.

The Relay has less power, but is also lighter weight. You should be able to ride in mixed groups with full power eMTBs, but you should expect to be a touch slower, or have to work a bit harder to keep up. The Relay is going to feel more nimble and more similar to a normal non-E MTB.

No, the frames are identical. The difference being the length of travel going from 160mm to 170mm and the rear wheel size changing from 29" to 27.5",

Click here to learn more about FAZUA'S Ride 60 system.

The remaining battery capacity is affected by temperature and cycle count. Generally, it decreases approximately 5% a year. This means roughly 95% capacity remains after 1 year, and 90% after 2 years.

Currently, there is not a range extender available for the Relay.

We feel the Relay works best with a fork between 160mm and 170mm of travel.

No. The Relay has not been tested for use with a dual crown fork. Due to frame geometry, the steering range would also be too limited.

Push up on the ring controller and hold. The LED lights on the top tube will cycle through the different colors to indicate the system has been woken up.

The connectors between the charger and port have magnets in them to help them connect. Make sure that the battery terminal and the energy cable do not have any debris stuck inside, and are clean as those can sometimes pick up metal debris.

In order to charge your bike you need to remove the battery from the downtube. The battery plugs directly into the charger to charge. Once the charger light goes green your battery is done charging and ready to be put back in the bike.

The Relay comes with a 3 amp charger compatible with 100-240 volts of AC power. The Fazua charger can completely charge the 430wh battery in approximately 3.5 hours. The same charger is compatible with cords specific to the USA, EU, and other markets, or a universal wall socket adapter can be used.

Locate the latch knob on the battery cover door towards the HT. Rotate the knob 180° to release the door and pull down to remove the door. To put the cover back on insert the bottom of the door at the lower end of the battery opening in the downtube first. With the bottom locked into place bring the battery door to the cover of the battery opening so the door is flush and covering the battery opening. Twist the knob 180° aligning the dot on the knob and the door to secure the battery door in place. 

Insert the battery bottom first into the battery rack. Tilt the battery up and into the power cable and battery rack. Once the battery is in place you should hear and feel a clicking noise from the battery engaging in the rack. 

On occasion the magnets of the charger cable or the battery, can pick up debris. Unplug the charger, and check to make sure that the end of the charger plug is clean and does not have any metal or debris stuck to the magnets in the charger cable or on the battery.

Each Relay will come with its own specific app-connection ID #. You can use this number to connect your Relay to the Fazua app, in order to download new profiles and change your support mode settings. For complete instruction on how to connect to the Fazua Rider App, check out their website here

If you have misplaced your number or no longer know it, no worries! If you ordered the bike directly from us, you can log in here and find it listed in your original invoice or under your registered product details. If your bike is not yet registered, you can also give us a ring at (360) 366 4960 x 2, and we can look that up for you. Please have your serial number ready when calling in. You can find your serial number listed on a barcode stick located on your bike's bottom bracket shell. Serial numbers will start with TBC followed by 7 digits.

New firmware is periodically available and can be applied to your bike using the Fazua Toolbox software. To update firmware, go to Fazua's website here and follow the directions to download the toolbox and update your software.

The general rule for lithium-ion batteries is that they should always be stored between 10-15 degrees Celsius, or 50-60 degrees Fahrenheit. If being stored for long periods of time, the battery should be charged to a minimum of 60% and then checked every 8 weeks and recharged if necessary. If the battery is not used for a long period of time and stored at low temperatures, a deep discharge may occur and the battery will be irreparably damaged.

Batteries charged below 10 degrees Celsius, or 50 degrees Fahrenheit will have longer charge times and result in less than a full charge. Charging at room temperature is optimum for your battery's capacity and health.

No. Depending on where you've purchased your Relay it will either have a max assist speed of 20mph or 25km/h. This setting cannot be modified by the user or a dealer.

There is a custom bashring spider included with your Relay. The frame and motor do not have ISCG tabs or mounting for a chainguide.

On the Relay, the geo adjust chips are intended to maintain correct geometry, depending on which rear wheel size is being used. For a 29" rear wheel, you should install the chips in the LOW setting. With a 27.5" rear wheel, you should install the chips in the HIGH setting.

Transition Bikes offers a lifetime warranty on the frame set for original owners and crash replacement for second owners. Fazua offers a 2-year warranty on the drive unit and battery, follow this link to read more about it.

If you live in North America, Fazua has partnered with QBP to handle all support and warranty-related claims. You can take your bike to your nearest Fazua dealer or bike shop to file a claim with QBP. See the Fazua dealer locator here. Fazua will handle all European customer service and warranty issues directly. They have partners in Australia and New Zealand. If needed we can help file a claim as well.

If you have not received an email confirming your tracking number, you can find it by going to your "Order History" once logged in. There you'll see the invoice number, date shipped, shipping carrier, and tracking info, if available. You'll be able to click on the tracking info and be re-directed to the shipping carrier's website.

We offer three ways to demo a bike. If you find yourself in Bellingham, you can follow this link to schedule a demo through the Outpost. If you live somewhere else, you can follow this link to see what shops currently have demo bikes available. And finally, you can view our events page, located here to see which upcoming demo events we'll be participating in.

Both the Float X2 and the Vivid are only compatible with the Relay Carbon in the "low" 29 position. The air can on both contacts the front of the seat tube in the "high" 27.5 rear wheel position. There is no compatibility issue with the Relay Alloy.