You may view the exploded frame detail and purchase replacement parts for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
You may view the torque specs for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
At Transition Bikes, we take pride in the quality of our products. Our frames are manufactured to withstand the rigors and abuse modern mountain bike trails can dish out. That said, anything can break given just the right amount of time, wear, or misfortune. Everyone here at Transition Bikes is committed to keeping you riding and we realize every warranty and or crash replacement situation is unique. You have our guarantee that we will do our best to make sure we keep you riding while limiting any downtime.
The Spire Carbon, released in 2021 is covered for life against manufacturing defects. This policy applies to original owners only. Transition Bikes will repair or replace any original purchaser's individual frame parts or complete frame at our discretion.
You must register your frame on our site with your serial number and provide proof of purchase to qualify for a warranty. In the event of an issue with your frame Transition Bikes will determine whether it qualifies as a ‘Warranty Issue’ or is covered under our ‘Crash Replacement Policy’ (see below for details).
In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us and we will pay the return shipping.
*Our warranty policy does not cover:
Any labor costs associated to the warranty claim.
Modifications from stock configuration.
Normal wear-and-tear damage.
Paint damage caused by the removal of protective tapes or adhesives.
CRASH REPLACEMENT
In addition to our warranty, all Transition Bikes frames are covered for life under our "Crash Replacement Policy" to the original or second hand owner. If for any reason you should find yourself with a damaged frame, you may send us the broken frame section and we will replace it for the best possible price we can, assuming we have the replacement part available. If we do not have the piece available we will attempt to work out a crash replacement price on a replacement frame set. The customer is responsible for all shipping costs to get the frame to and from Transition Bikes.
WE GET IT - PEOPLE WHO RIDE OUR BIKES RIDE HARD
Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for and not every case falls neatly into one of the above categories. We look at every warranty and crash replacement case with a fresh lens and treat every situation in the manner in which we would expect it to be handled. Our goal is to leave no rider who supports us without support in return.
WARRANTY/CRASH REPLACEMENT CLAIM FORM
To submit a Warranty/Crash Replacement Claim within the United States or Canada, you must have an account with us. To sign in to your existing account or create a new account, follow this link. Once you are signed in, click on Warranty Claims to submit a claim.
Our International Distributors handle warranty cases outside of the United States and Canada. Please contact your region's distributor to get a claim started.
If you have any other questions regarding our warranty or crash replacement policies, please email us at warranty@transitionbikes.com or call us by phone, at (360) 366-4960, extension 3.
Can I pre-order a bike?
We do not accept pre-orders for direct purchase, but you can sign up to be notified when an item comes back in stock.
If you are a customer who is looking to order a bike through your local Transition dealer or through the Transition Factory Outpost Store you will want to reach out to them directly.
Can I run a coil shock on this bike?
Yes. This bike is designed to work with both air and coil shocks. We know there are a lot of great shock options outside of what we spec, but we have worked extremely hard to develop the tune in our supplied shocks. We believe they perform as good as anything else available in the aftermarket options.
Transition Bikes is not responsible for any damage to a frame caused by a shock that we do not spec. To verify shock fitment please email us at info@transitionbikes.com
Can I run a dual crown fork on my Spire?
Yes, the Spire alloy and the Spire carbon can run a dual crown fork, however the carbon version is not compatible with a 46mm offset RockShox Boxxer fork due to a drastically limited turning radius.
Can I run a fork with a different amount of travel?
Yes. Running 10mm more or less travel than stock is okay. Any more than 10mm in either direction can negatively affect the handling.
Can I run a fork with more offset?
Yes, but this bike is built with SBG technology, which utilizes an offset in the range of 42-44mm. Running a fork with more or less offset would be taking away from the SBG technology package.
Can I try a bike before I buy?
We offer three ways to demo a bike. If you find yourself in Bellingham, you can follow this link to schedule a demo through the Outpost. If you live somewhere else, you can follow this link to see what shops currently have demo bikes available. And finally, you can view our events page, located here to see which upcoming demo events we'll be participating in.
Do you offer financing?
We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time. This option is only available in the USA at this time.
How do I find tracking for my shipment?
If you have not received an email confirming your tracking number, you can find it by going to your "Order History" once logged in. There you'll see the invoice number, date shipped, shipping carrier, and tracking info, if available. You'll be able to click on the tracking info and be re-directed to the shipping carrier's website.
How will my bike show up, how much assembly is required?
If you order directly from us you can watch this video to see how the bike will arrive to you. There is very little assembly required. If you order it through one of our local dealers, then the bike will come assembled and ready to ride.
I want to replace all of my pivot bearings, is there a bearing kit?
This bike uses the Enduro MAX Bearing Kit For Trunnion Mount Frames (2018-2023) - Part Number 01.18.91.6840
I want to run a coil shock, do you have a spring rate recommendation?
We do not have a spring rate chart or recommendation for this model. Please reach out to the shock manufacturer or use the spring rate calculator here.
What is the warranty policy for this model?
This frameset is covered for life against manufacturing defects for the original owner and comes with a lifetime crash replacement policy. You can read more about our warranty and crash replacement policy on our Support Page.
What is the widest tire this bike will fit?
The maximum rear tire size we recommend is 2.6" but total clearance will vary with tire models and rim width.
What size do I need?
Looking for a little giddy-up in your life, but not sure what size you need? Take a look at our human specific sizing guide located here.
Where can I find the torque specs for Spire frame?
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