You may view the exploded frame detail and purchase replacement parts for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
Headtube Cable Port 2mm Wire Reducer (TFZ-CBG-A) P/N: 01.23.98.0009
1
All Available
$2.00
50
Headtube Cable Port Plug (TFZ-CBG-B) P/N: 01.23.98.0010
1
All Available
$2.00
51
Relay Range Extender Plug (TFZ-REC) P/N: 01.23.98.0012
1
All Available
$3.00
You may view the torque specs for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.
Relay: 205mm x 60mm (Compatible with 205mm x 65mm) Relay PNW: 205mm x 65mm (Compatible with 205mm x 60mm)
SHOCK HARDWARE:
Trunnion Mount Top / 30mm x 8mm Bottom
HEADSET (TOP):
56mm Zero Stack
HEADSET (BOTTOM):
66mm Zero Stack
BB SHELL:
Fazua Ride 60 System
CHAINLINE:
53.5mm (Compatible with 52-55mm)
REAR BRAKE MOUNT:
Relay Carbon 180mm Post Mount, Max Rotor Size 223mm Relay Alloy 200mm Post Mount, Max Rotor Size 223mm
REAR AXLE:
Transition 12mm x 148mm for SRAM UDH
ISCG TABS:
None
SEATPOST DIAMETER:
31.6mm
SEAT CLAMP:
Carbon: 37.0mm Alloy: 34.9mm
MAX SEATPOST INSERTION:
Carbon: X-Small 230mm | Small 240mm | Medium 260mm | Large 280mm | X-Large 310mm | XX-Large 340mm Alloy: X-Small 230mm | Small 230mm | Medium 230mm | Large 250mm | X-Large 280mm | XX-Large 310mm
MAX CHAINRING SIZE:
36T Standard Single Ring at 55mm Chainline
MAX TIRE SIZE:
Relay: 29" x 2.6" Relay PNW: 27.5" x 2.6"
REAR SHOCK PROGRESSION:
Relay: 25.2% Relay PNW: 25.8%
WARRANTY POLICY
At Transition Bikes, we take pride in the quality of our products. Our frames are manufactured to withstand the rigors and abuse modern mountain bike trails can dish out. That said, anything can break given just the right amount of time, wear, or misfortune. Everyone here at Transition Bikes is committed to keeping you riding and we realize every warranty and or crash replacement situation is unique. You have our guarantee that we will do our best to make sure we keep you riding while limiting any downtime.
The Relay, released in 2023 is covered for life against manufacturing defects. This policy applies to original owners only. Transition Bikes will repair or replace any original purchaser's individual frame parts or complete frame at our discretion.
You must register your frame on our site with your serial number and provide proof of purchase to qualify for a warranty. In the event of an issue with your frame, Transition Bikes will determine whether it qualifies as a ‘Warranty Issue’ or is covered under our ‘Crash Replacement Policy’ (see below for details).
In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us, and we will pay the return shipping.
*Our warranty policy does not cover:
Any labor costs associated to the warranty claim.
Modifications from stock configuration.
Normal wear-and-tear damage.
Paint damage caused by the removal of protective tapes or adhesives.
CRASH REPLACEMENT
In addition to our warranty, all Transition Bikes frames are covered for life under our “Crash Replacement Policy” to the original or second hand owner. If for any reason you should find yourself with a damaged frame, you may send us the broken frame section, and we will replace it for the best possible price we can, assuming we have the replacement part available. If we do not have the piece available, we will attempt to work out a crash replacement price on a replacement frame set. The customer is responsible for all shipping costs to get the frame to and from Transition Bikes.
WE GET IT, PEOPLE WHO RIDE OUR BIKES RIDE HARD
Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for, and not every case falls neatly into one of the above categories. We look at every warranty and crash replacement case with a fresh lens and treat every situation in the manner in which we would expect it to be handled. Our goal is to leave no rider who supports us without support in return.
WARRANTY/CRASH REPLACEMENT CLAIM FORM
To submit a Warranty/Crash Replacement Claim within the United States or Canada, you must have an account with us. To sign in to your existing account or create a new account, follow this link. Once you are signed in, click on Warranty Claims to submit a claim.
Our International Distributors handle warranty cases outside the United States and Canada. Please contact your region's distributor to get a claim started.
If you have any other questions regarding our warranty or crash replacement policies, please email us at warranty@transitionbikes.com or call us by phone, at (360) 366-4960, extension 2.
Can I pre-order a bike?
We do not accept pre-orders for direct purchase, but you can sign up to be notified when an item comes back in stock.
If you are a customer who is looking to order a bike through your local Transition dealer or through the Transition Factory Outpost Store you will want to reach out to them directly.
Can I purchase a Relay as a frameset?
No, the Relay will only be available as a complete bike.
Do you offer financing?
We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time. This option is only available in the USA at this time.
I want to replace all of my pivot bearings, is there a bearing kit?
This bike uses the Enduro MAX Bearing Kit For Trunnion Mount Frames (2018-2023) - Part Number 01.18.91.6840
What is the warranty policy for this model?
This frameset is covered for life against manufacturing defects for the original owner and comes with a lifetime crash replacement policy. You can read more about our warranty and crash replacement policy on our Support Page.
What size do I need?
Looking for a little giddy-up in your life, but not sure what size you need? Take a look at our human specific sizing guide located here.
How does the Relay compare to a full powered eMTB like the Repeater?
The Relay has less power, but is also lighter weight. You should be able to ride in mixed groups with full power eMTBs, but you should expect to be a touch slower, or have to work a bit harder to keep up. The Relay is going to feel more nimble and more similar to a normal non-E MTB.
Are the Relay and Relay PNW frames different?
No, the frames are identical. The difference being the length of travel going from 160mm to 170mm and the rear wheel size changing from 29" to 27.5",
Where can I learn more about the FAZUA Ride 60 system?
Click here to learn more about FAZUA'S Ride 60 system.
How long will my battery last? How many charge cycles will the battery have?
The remaining battery capacity is affected by temperature and cycle count. Generally, it decreases approximately 5% a year. This means roughly 95% capacity remains after 1 year, and 90% after 2 years.
Is there a range extender available for the Relay?
Currently, there is not a range extender available for the Relay.
Can I use a fork with a different amount of travel?
We feel the Relay works best with a fork between 160mm and 170mm of travel.
Can I put a dual crown fork on the relay?
No. The Relay has not been tested for use with a dual crown fork. Due to frame geometry, the steering range would also be too limited.
How do I turn the bike on?
Push up on the ring controller and hold. The LED lights on the top tube will cycle through the different colors to indicate the system has been woken up.
Why wont my bike turn on?
The connectors between the charger and port have magnets in them to help them connect. Make sure that the battery terminal and the energy cable do not have any debris stuck inside, and are clean as those can sometimes pick up metal debris.
How do I charge my bike and how long does it take?
In order to charge your bike you need to remove the battery from the downtube. The battery plugs directly into the charger to charge. Once the charger light goes green your battery is done charging and ready to be put back in the bike.
The Relay comes with a 3 amp charger compatible with 100-240 volts of AC power. The Fazua charger can completely charge the 430wh battery in approximately 3.5 hours. The same charger is compatible with cords specific to the USA, EU, and other markets, or a universal wall socket adapter can be used.
How do I open my battery door? or How do I access my battery to charge the battery?
Locate the latch knob on the battery cover door towards the HT. Rotate the knob 180° to release the door and pull down to remove the door. To put the cover back on insert the bottom of the door at the lower end of the battery opening in the downtube first. With the bottom locked into place bring the battery door to the cover of the battery opening so the door is flush and covering the battery opening. Twist the knob 180° aligning the dot on the knob and the door to secure the battery door in place.
How do I install the battery in the bike?
Insert the battery bottom first into the battery rack. Tilt the battery up and into the power cable and battery rack. Once the battery is in place you should hear and feel a clicking noise from the battery engaging in the rack.
Why has my charger stopped working?
On occasion the magnets of the charger cable or the battery, can pick up debris. Unplug the charger, and check to make sure that the end of the charger plug is clean and does not have any metal or debris stuck to the magnets in the charger cable or on the battery.
What is my App-Connection ID #, what do I need it for, and how do I find it?
Each Relay will come with its own specific app-connection ID #. You can use this number to connect your Relay to the Fazua app, in order to download new profiles and change your support mode settings. For complete instruction on how to connect to the Fazua Rider App, check out their website here
If you have misplaced your number or no longer know it, no worries! If you ordered the bike directly from us, you can log in here and find it listed in your original invoice or under your registered product details. If your bike is not yet registered, you can also give us a ring at (360) 366 4960 x 2, and we can look that up for you. Please have your serial number ready when calling in. You can find your serial number listed on a barcode stick located on your bike's bottom bracket shell. Serial numbers will start with TBC followed by 7 digits.
How do I update my firmware?
New firmware is periodically available and can be applied to your bike using the Fazua Toolbox software. To update firmware, go to Fazua's website here and follow the directions to download the toolbox and update your software.
How should I store my bike and or battery?
The general rule for lithium-ion batteries is that they should always be stored between 10-15 degrees Celsius, or 50-60 degrees Fahrenheit. If being stored for long periods of time, the battery should be charged to a minimum of 60% and then checked every 8 weeks and recharged if necessary. If the battery is not used for a long period of time and stored at low temperatures, a deep discharge may occur and the battery will be irreparably damaged.
Batteries charged below 10 degrees Celsius, or 50 degrees Fahrenheit will have longer charge times and result in less than a full charge. Charging at room temperature is optimum for your battery's capacity and health.
Can I change the max speed?
No. Depending on where you've purchased your Relay it will either have a max assist speed of 20mph or 25km/h. This setting cannot be modified by the user or a dealer.
Can I mount a chainguide or bash guard to the frame?
There is a custom bashring spider included with your Relay. The frame and motor do not have ISCG tabs or mounting for a chainguide.
What position should I run the flip chips?
On the Relay, the geo adjust chips are intended to maintain correct geometry, depending on which rear wheel size is being used. For a 29" rear wheel, you should install the chips in the LOW setting. With a 27.5" rear wheel, you should install the chips in the HIGH setting.
What is the warranty on my bike and Fazua components and how do I file a claim?
Transition Bikes offers a lifetime warranty on the frame set for original owners and crash replacement for second owners. Fazua offers a 2-year warranty on the drive unit and battery, follow this link to read more about it.
If you live in North America, Fazua has partnered with QBP to handle all support and warranty-related claims. You can take your bike to your nearest Fazua dealer or bike shop to file a claim with QBP. See the Fazua dealer locator here. Fazua will handle all European customer service and warranty issues directly. They have partners in Australia and New Zealand. If needed we can help file a claim as well.
How do I find tracking for my shipment?
If you have not received an email confirming your tracking number, you can find it by going to your "Order History" once logged in. There you'll see the invoice number, date shipped, shipping carrier, and tracking info, if available. You'll be able to click on the tracking info and be re-directed to the shipping carrier's website.
Can I try a bike before I buy?
We offer three ways to demo a bike. If you find yourself in Bellingham, you can follow this link to schedule a demo through the Outpost. If you live somewhere else, you can follow this link to see what shops currently have demo bikes available. And finally, you can view our events page, located here to see which upcoming demo events we'll be participating in.
Can I run the Rockshox Vivid or the Float X2 on the Relay?
Both the Float X2 and the Vivid are only compatible with the Relay Carbon in the "low" 29 position. The air can on both contacts the front of the seat tube in the "high" 27.5 rear wheel position.
There is no compatibility issue with the Relay Alloy.
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