Transition Bikes Product Support for Scout Carbon 2017

Scout Carbon
YEARS PRODUCED: 2017

You may view the exploded frame detail and purchase replacement parts for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.

SERIAL NUMBERS: TBC3201xxx, TBC3202xxx, TBC3203xxx, TBC3204xxx, TBC3205xxx, TBC3206xxx, TBC3207xxx,

REF #	DESCRIPTION / PART #	# IN FRAME	STOCK LEVEL	PURCHASE QTY	ADD TO CART	PRICE/EA
5	Transition Derailleur Hanger (TSFA-HG-B) - Each P/N: 01.20.93.0001	1	All Available			$25.00
6	Derailleur Hanger Retention Bolt V2 (TRB-ANT) - Each P/N: 01.19.93.0002	1	All Available			$10.00
7	Main Pivot Spacer 17mm x 28mm (TSFA-BSP) - Each P/N: 01.18.92.0206	1	All Available			$6.00
8	MAX Bearing: (6903) - Each P/N: 01.17.91.6903	2	All Available			$9.99
9	Bearing Spacer 15mm x 22mm x 3mm (TEDC-BWS) - Each P/N: 01.18.92.0004	2	All Available			$3.00
10	MAX Bearing: (6902) - Each P/N: 01.17.91.6902	2	All Available			$7.00
11	Rocker Pivot Axle 15mm x 76mm (TSFA-LAX) - Each P/N: 01.18.92.0302	1	All Available			$15.00
12	Rocker Pivot Axle Cap (TSFA-LNT-1) - Each P/N: 01.18.92.0303	1	All Available			$4.00
13	Rocker Pivot Screw (M8-16L-M) - Each P/N: 01.18.92.0304	1	All Available			$1.50
14	MAX Bearing: (3802) - Each P/N: 01.17.91.3802	4	All Available			$14.00
15	Bearing Spacer 15mm x 19mm x 2.5mm (TSFA-LWS) - Each P/N: 01.18.92.0003	6	All Available			$3.00
16	Main Pivot Axle V2 17mm x 74.5mm (TSFC-MAX-B) - Each P/N: 01.18.92.0209	1	All Available			$18.00
17	Main Pivot Taper Nut V2 (TSFC-MNT-B) - Each P/N: 01.18.92.0210	1	Out of Stock			$6.00
18	Main Pivot Screw (M6-25L-P-S) - Each P/N: 01.18.92.0202	1	All Available			$1.50
19	Seatstay Pivot Axle 15mm x 22.5mm (TSFA-SAX) - Each P/N: 01.18.92.0401	2	All Available			$10.00
20	Internal Cable Guide w/ Mounting Screw (Patrol Carbon, Scout Carbon) P/N: 01.17.98.3432	1	Out of Stock			$8.00
22	Shock Bolt 8mm x 38mm (TCVC-BT-38L-S) - Each P/N: 01.18.92.0502	1	All Available			$14.00
23	Shock Bolt 8mm x 34mm (TCVC-BT-34L-S) - Each P/N: 01.18.92.0501	1	All Available			$10.00
24	Shock Screw (TCVC-M6-S) - Each P/N: 01.18.92.0505	2	Out of Stock			$5.00
24	Shock Screw V2 (TRB-M6-S) - Each P/N: 01.19.92.0505	1	All Available			$5.00
25	Chainstay Protector: Patrol Carbon, Scout Carbon (VLF-946) P/N: 01.16.98.3499	1	Out of Stock			$16.00
26	Brake Mounting Bracket: (Patrol Carbon, Scout Carbon) P/N: 01.16.64.0001	1	All Available			$50.00
29	Seatpost Collar (Patrol Carbon, Scout Carbon, Style: Bolt, Size: 37mm, Color: Black) P/N: 01.17.16.3700	1	All Available			$40.00
31	Main Pivot Spacer (6x10x1T) - Each P/N: 01.18.92.0203	1	All Available			$0.50

WARRANTY POLICY

At Transition Bikes, we take pride in the quality of our products. Our frames are manufactured to withstand the rigors and abuse modern mountain bike trails can dish out. That said, anything can break given just the right amount of time, wear, or misfortune. Everyone here at Transition Bikes is committed to keeping you riding and we realize every warranty and or crash replacement situation is unique. You have our guarantee that we will do our best to make sure we keep you riding while limiting any downtime.

Models manufactured prior to 2017 are covered for 2 years from the original date of purchase against manufacturing defects. This policy applies to original owners only.

You must register your frame on our site with your serial number and provide proof of purchase to qualify for a warranty. In the event of an issue with your frame Transition Bikes will determine whether it qualifies as a ‘Warranty Issue’ or is covered under our ‘Crash Replacement Policy’ (see below for details).

In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us and we will pay the return shipping.

*Our warranty policy does not cover:
Any labor costs associated to the warranty claim.
Modifications from stock configuration.
Normal wear-and-tear damage.
Paint damage caused by the removal of protective tapes or adhesives.

CRASH REPLACEMENT

In addition to our warranty, all Transition Bikes frames are covered for life under our "Crash Replacement Policy" to the original or second-hand owner. If for any reason you should find yourself with a damaged frame, you may send us the broken frame section and we will replace it for the best possible price we can, assuming we have the replacement part available. If we do not have the piece available we will attempt to work out a crash replacement price on a replacement frameset. The customer is responsible for all shipping costs to get the frame to and from Transition Bikes.

WE GET IT - PEOPLE WHO RIDE OUR BIKES RIDE HARD

Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for and not every case falls neatly into one of the above categories. We look at every warranty and crash replacement case with a fresh lens and treat every situation in the manner in which we would expect it to be handled. Our goal is to leave no rider who supports us without support in return.

WARRANTY/CRASH REPLACEMENT CLAIM FORM

To submit a Warranty/Crash Replacement Claim within the United States or Canada, you must have an account with us. To sign in to your existing account or create a new account, follow this link. Once you are signed in, click on Warranty Claims to submit a claim. Our International Distributors handle warranty cases outside of the United States and Canada. Please contact your region's distributor to get a claim started. If you have any other questions regarding our warranty or crash replacement policies, please email us at warranty@transitionbikes.com or call us by phone, at (360) 366-4960, extension 3.