Can I remove or substitute any parts when I buy a frame or complete bike?
We are not able to remove, substitute or modify any parts included with a frame or complete bike. All parts specified will be included with your purchase.
Can I run the TR11 with dual 27.5 wheels?
Yes, with dual 27.5 wheels your head angle will be a little bit steeper and your bottom bracket will be a little bit lower. In order to minimize the changes, we would recommend using a 29 fork. If you are converting a complete bike, all you would need is a different front wheel and tire.
Can I try a bike before I buy?
We offer three ways to demo a bike. If you find yourself in Bellingham, you can follow this link to schedule a demo through the Outpost. If you live somewhere else, you can follow this link to see what shops currently have demo bikes available. And finally, you can view our events page, located here to see which upcoming demo events we'll be participating in.
Do I need to use both fork bumpers and frame bumpers?
Yes, we highly recommend using both frame and fork bumpers on your TR11 alloy bike. Without one or both of the bumpers, the crown of the fork can make contact with the downtube of the frame causing damage. Before taking the bike out for a ride, make sure that at the extreme ends of your turning radius, that the forks lower crown is not directly contacting the frame.
Do you offer financing?
We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time. This option is only available in the USA at this time.
How do I get warranty support / order support parts outside of North America?
You'll need to contact your nearest dealer or distributor - they can be found on our dealer map
I want to run a coil shock, do you have a spring rate recommendation?
We do not have a spring rate chart or recommendation for this model. Please reach out to the shock manufacturer or use the spring rate calculator at TF Tuned which may be found here tftuned.com.
What is the maximum rear tire size?
We list a guideline tire size for each frame, but the real answer is: it depends. Tire brand, tread pattern, rim width, conditions, and how aggressively you ride all play a role. Wider rims can make tires measure larger, and there’s variability between sizes and manufacturers (not all 29” x 2.4” tires are created equal).
If you ride in mud, you'll need extra clearance to avoid packing up. If you push the bike hard, you could flex the rear wheel enough to cause tire rub on the rear triangle—even if you think you’ve got plenty of clearance.
So, what's the takeaway? Please use common sense. If your wheel is properly dished, trued, and tensioned and your tire is rubbing hard enough to damage the frame, you’re probably running too big of a tire.