Transition Bikes Product Support for Repeater 2022

Repeater
YEARS PRODUCED: 2022 - 2024

You may view the exploded frame detail and purchase replacement parts for your frame below. To verify you have the correct frame, please make sure your serial number has the same first 7 characters listed below.

APPLICABLE SERIAL NUMBER RANGES: TBC4701xxx, TBC4702xxx, TBC4703xxx, TBC4704xxx, TBC4706xxx, TBC4707xxx, TBC4708xxx, TBC4709xxx, TBC4710xxx, TBC4711xxx,

	REF #	DESCRIPTION PART # Torque Specs Other Notes	# IN FRAME	STOCK LEVEL	PURCHASE QTY	ADD TO CART	PRICE/EA
	0	Repeater EP8 Spare Battery Kit (Shimano BT-E8036, Gunmetal Grey) P/N: 01.22.97.4702 Torque Spec - NOT COMPATIBLE WITH EP801 DRIVE UNIT	1	Out of Stock			$950.00
	0	Repeater EP8 Spare Battery Kit (Shimano BT-E8036, Mossy Green) P/N: 01.22.97.4701 Torque Spec - NOT COMPATIBLE WITH EP801 DRIVE UNIT	1	Out of Stock			$950.00
	0	Frame Bearing Kit: Trunnion B - Includes All Bearings P/N: 01.25.91.0002	1	All Available			$50.00
	5	Repeater EP8 Battery Cover (Gunmetal Grey) P/N: 01.22.92.0006	1	Out of Stock			$100.00
	5	Repeater EP8 Battery Cover (Mossy Green) P/N: 01.22.92.0005	1	Out of Stock			$150.00
	6	Main Pivot Spacer 17mm x 36mm (TRB-BSP-36L) - Each P/N: 01.22.92.0202	1	All Available			$6.00
	7	MAX Bearing: (6903) - Each P/N: 01.17.91.6903	2	Out of Stock			$11.00
	8	Bearing Spacer and Water Shield 17mm x 29mm x 2mm (CEG-SPA) - Each P/N: 01.22.92.0003	2	All Available			$3.00
	9	Main Pivot Axle 17mm x 80mm (TRB-MAX-80L) - Each P/N: 01.22.92.0201 Torque Spec - 19nm (Apply Grease To Shaft & Blue Threadlock To Threads)	1	All Available			$18.00
	10	Main Pivot Taper Nut (A6DA-CCP) - Each P/N: 01.18.92.0205 Torque Spec - Apply Grease To Outer Surface	1	All Available			$6.00
	11	Main Pivot Spacer (6x10x1T) - Each P/N: 01.18.92.0203	1	All Available			$0.50
	12	Main Pivot Screw (M6-25L-P-S) - Each P/N: 01.18.92.0202 Torque Spec - 10nm (Apply Blue Threadlock)	1	All Available			$1.50
	13	MAX Bearing: (6802) - Each P/N: 01.17.91.6802	6	Out of Stock			$7.00
	14	C-Clip 24mm (IRTW-24) - Each P/N: 01.20.92.0001	8	All Available			$2.00
	15	Bearing Spacer 15mm x 23mm x 3mm (TRB-CWS) - Each P/N: 01.22.92.0004	8	All Available			$3.00
	16	Chainstay Pivot Axle 15mm x 26mm V2 (TRB-CAX-26L) - Each P/N: 01.19.92.0101 Torque Spec - Apply Grease To Shaft	2	All Available			$10.00
	17	Chainstay Pivot Screw 12mm x 15mm V2 (TRB-SNT-15L) - Each P/N: 01.19.92.0102 Torque Spec - 10nm (Apply Blue Threadlock)	2	All Available			$10.00
	18	Seatstay Pivot Axle 15mm x 20mm (TRB-CAX-20L) - Each P/N: 01.20.92.0402 Torque Spec - Apply Grease To Shaft	2	All Available			$10.00
	19	Seatstay Pivot Screw 12mm x 12mm (TRB-SNT-12L) - Each P/N: 01.20.92.0401 Torque Spec - 10nm (Apply Blue Threadlock)	2	Out of Stock			$10.00
	20	MAX Bearing: (6900) - Each P/N: 01.17.91.6900	2	Out of Stock			$7.00
	21	Trunnion Shock Bolt Washer V2 (TSCF-SCP) - Each P/N: 01.19.92.0508	2	All Available			$5.00
	22	Trunnion Shock Spacer 10mm x 6mm (TSC-SWS) - Each P/N: 01.18.92.0005	2	All Available			$2.50
	23	Trunnion Shock Bolt V2 10mm x 24mm (TSC-TRC-24L) - Each P/N: 01.19.92.0506 Torque Spec - 12nm (Apply Blue Threadlock)	2	All Available			$10.00
	24	Bearing Spacer 15mm x 22mm x 3mm (TEDC-BWS) - Each P/N: 01.18.92.0004	2	All Available			$3.00
	25	MAX Bearing: (6902) - Each P/N: 01.17.91.6902	2	Out of Stock			$7.00
	26	Rocker Pivot Screw 8mm x 40mm (MDEA-LBT) - Each P/N: 01.19.92.0303 Torque Spec - Apply Blue Threadlock	1	Out of Stock			$1.50
	27	Rocker Pivot Axle 15mm x 38mm (TSCF-LAX) - Each P/N: 01.20.92.0301 Torque Spec - 15nm (Apply Grease To Shaft)	2	All Available			$10.00
	28	Shock Bolt 8mm x 41mm (TR10-BT-41L-S) - Each P/N: 01.25.98.4339 Torque Spec - Apply Grease to Shaft	1	All Available			$10.00
	29	Shock Screw (TR10-M6-S) - Each P/N: 01.25.98.4340 Torque Spec - 10nm (Apply Blue Threadlock)	1	Out of Stock			$5.00
	30	Internal Cable Plug: Brake Line & Speed Sensor Wire (TRE-CBG) P/N: 01.22.98.0001	1	All Available			$8.00
	31	Motor Mount Bolt M8 x 18mm (MB-T40-18L) - Each P/N: 01.22.92.0801 Torque Spec - 13nm (Apply Blue Threadlock)	4	All Available			$3.00
	32	Motor Mount Bolt M8 x 25mm (MB-T40-25L) - Each P/N: 01.22.92.0802 Torque Spec - 13nm (Apply Blue Threadlock)	2	All Available			$3.00
	33	Motor Mount Spacer 8mm x 19mm x 8mm (TRE-MSP-A) - Each P/N: 01.22.92.0803	2	All Available			$3.00
	34	37mm Bolt On Seatpost Collar (TRA-CLP) - Includes Screw P/N: 01.19.16.3700	1	All Available			$15.00
	37	Repeater EP8 Motor Cover & Skid Plate (MDF-08-MCV) P/N: 01.22.98.4703	1	All Available			$16.00
	38	Seatstay Protector: Repeater EP8 (VLF-1345) P/N: 01.22.98.4702	1	All Available			$12.00
	39	Chainstay Protector: Repeater EP8 (VLF-1344) P/N: 01.22.98.4701	1	All Available			$16.00
	40	Battery Cover Screw M4 x 8mm (M4x8L-R-S) - Each P/N: 01.22.92.0001 Torque Spec - 3nm (Apply Blue Threadlock)	4	All Available			$2.00
	41	Motor Cover & Skid Plate Screw M4 x 12mm (M4x12L-R-S) - Each P/N: 01.22.92.0002 Torque Spec - 3nm (Apply Blue Threadlock)	2	All Available			$1.50
	42	12x148 Rear Axle 2 pcs (Frames w/ UDH) (TRB-HAX A29C-WS) P/N: 01.21.51.0148 Torque Spec - 10-12nm Includes A29C-WS (Apply Grease To Shaft & Threads)	1	All Available			$30.00
	43	Rear Axle Collet For TRB-HAX (A29C-WS) - Each P/N: 01.21.51.0149 Torque Spec - Collet Section Only - No Axle Included	1	All Available			$8.00
	44	Wire Holder: Speed Sensor (TRE-SSC) P/N: 01.22.92.0606	1	All Available			$8.00
	45	Cable Holder Screw (M5x16L-M-SB) P/N: 01.21.92.0607 Torque Spec - 3nm (Apply Blue Threadlock)	1	All Available			$1.50
	46	Universal Derailleur Hanger (SRAM UDH) P/N: 01.21.93.0001	1	All Available			$15.00
	46	Universal Derailleur Hanger - Aluminum (SRAM UDH) P/N: 01.23.93.0001	1	Out of Stock			$20.00
	99	Electric Wire: EW-SD300 (1000mm) P/N: 04.22.30.0011	1	All Available			$30.00
Total Support Items: 46

WARRANTY AND RIDER SUPPORT

At Transition Bikes, we take pride in building products designed to handle the ever-increasing demands of modern mountain biking. From the world-renowned terrain right in our PNW backyard, to the sport's biggest stages across the globe, our bikes are meant to be ridden hard by riders pushing the limits of what a mountain bike can do. The mission of our Rider Support Team is simple: Keep our riders riding when things go sideways. Transition Bikes offers real, human support via phone, live chats, and email between the hours of 9am and 5pm PST, Monday through Friday. Whether you're the original owner, purchased your Transition secondhand, or picked one up from your local dealer's demo fleet, we are committed to finding you a fair and timely solution.

UNLIMITED RIDER SUPPORT

ALL Transition frames are covered by our Unlimited Rider Support program. This program keeps you riding by providing discounted replacement frame parts or repair assistance in the event of damage - regardless of how it happened, or whether you're the original or a secondhand owner. If we are unable to replace or repair your frame part, we will work with you to find a suitable solution.

LIFETIME WARRANTY

The REPEATER, released in 2022, is covered for life against manufacturing defects. This policy applies to original owners only. Lifetime Warranty covers defects in materials and workmanship for the useful life of the product. Riders must register their product on our site by providing the serial number and proof of purchase. Our lifetime warranty does not cover normal wear-and-tear, failures caused by lack of maintenance, cosmetic damage including paint aging or fading, paint damage caused by the installation or removal of frame protection or adhesives, modifications from the original configuration, or labor costs associated with warranty repairs or replacements.

In the event of an issue with your frame, Transition Bikes will determine whether it qualifies as a ‘Warranty Issue’ or is covered under our ‘Unlimited Rider Support’ (see below for details).

In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us, and we will pay the return shipping.

WE GET IT, PEOPLE WHO RIDE OUR BIKES RIDE HARD

Above is our official stance, since to some degree these things need to be spelled out. Our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for and not every case falls neatly into one of the above categories. We look at every warranty and rider support case with a fresh lens, and treat every situation in the manner in which we would expect it to be handled. Our goal is to leave no rider who supports us without support in return.

*We strive for consistency, and our aim is to provide identical, color-matching replacement parts wherever possible. Depending on availability, variations in paint batches, and paint fading slightly with age, a replacement part may come in a slightly different shade, or in some cases, a different color altogether. These differences are cosmetic only, and do not affect the performance of your bike.

WARRANTY/RIDER SUPPORT CLAIM FORM

To submit a Warranty/Rider Support Claim within the United States or Canada, you must have an account with us. To sign in to your existing account or create a new account, follow this link. Once you are signed in, click on Warranty Claims to submit a claim. Our International Distributors handle warranty cases outside the United States and Canada. Please contact your region's distributor to get a claim started. If you have any other questions regarding our warranty or rider support policies, please email us at warranty@transitionbikes.com or call us by phone, at (360) 230-8596.

Can I buy an eMTB frameset with only the frame, motor, and battery?

No, eMTB models are only available as a complete bike to ensure performance, reliability, and support. Under no circumstance will we sell any eMTB model as a frameset or in a partial configuration.

Can I pre-order a bike?

We do not accept pre-orders for direct purchase, but you can sign up to be notified when an item comes back in stock. If you are a customer who is looking to order a bike through your local Transition dealer or through the Transition Factory Outpost Store you will want to reach out to them directly.

Can I purchase an extra battery?

Yes, you can purchase a spare battery kit with a spare downtube cover directly from Transition Bikes. Spare battery kits may not be available in all markets. You can also purchase a spare battery from Shimano, but it will not include a battery cover.

Can I try a bike before I buy?

We offer three ways to demo a bike. If you find yourself in Bellingham, you can follow this link to schedule a demo through the Outpost. If you live somewhere else, you can follow this link to see what shops currently have demo bikes available. And finally, you can view our events page, located here to see which upcoming demo events we'll be participating in.

Do eMTB models require more maintenance than analog bikes?

Yes, eMTB models can often require more maintenance than analog bikes. The drive unit and battery systems run on firmware that should be kept up to date to ensure that your bike is ready for the trail. Similar to other maintenance requirements, keeping your bike updated (or running diagnostic checks) may require a visit to your local Transition dealer. On occasion, these electronic parts can fail. When that happens, the repair is handled in accordance with the manufacturer's warranty. This may also require a visit to your local Transition dealer.

Do I need to update the firmware/software?

Firmware can be updated via the Shimano E-tube mobile app located HERE.

Do you offer financing?

We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time. This option is only available in the USA at this time.

How can I file a warranty claim for the drive unit and/or electronic components?

Contact an authorized Shimano STEPS dealer.

How do I find tracking for my shipment?

If you have not received an email confirming your tracking number, you can find it by going to your "Order History" once logged in. There you'll see the invoice number, date shipped, shipping carrier, and tracking info, if available. You'll be able to click on the tracking info and be re-directed to the shipping carrier's website.
Support File

How do I get warranty support / order support parts outside of North America?

You'll need to contact your nearest dealer or distributor - they can be found on our dealer map

How do I remove the battery?

The Repeater uses Shimano's single tool battery removal system. Insert a 4mm allen wrench into the bolt at the top of the battery cover and gently rotate the wrench 90 degrees clockwise. If you feel any resistance, stop. You're likely either turning the wrong direction or have already rotated 90 degrees. Once released, the forward portion of the battery will drop 20mm, providing access to the latch release mechanism. Use your index finger to gently depress the spring which will fully release the battery. Use caution to support the battery when removing it so it does not fall to the ground.

How do I use walk mode?

Hold the upper button (down assistance level) for 1 second until the display turns blue and displays WALK mode. Press and hold the same button to power the rear wheel.

How long will my battery last? How many charge cycles will the battery have?

The remaining battery capacity is affected by temperature and cycle count. Generally, it decreases approximately 5% a year. This means roughly 95% capacity remains after 1 year, and 90% after 2 years.

How should I store my bike and or battery?

Charge your battery to approximately 70% before storing for long periods of time. Store in a cool, indoor location with a stable temperature between approximately 10 - 20 C / 50 - 70 F. No direct exposure to sunlight or rain.

I want to run a coil shock, do you have a spring rate recommendation?

We do not have a spring rate chart or recommendation for this model. Please reach out to the shock manufacturer or use the spring rate calculator at TF Tuned which may be found here tftuned.com.

My bike won't turn on, what do I do?

First, make sure all cables are plugged in, if they are then try removing and reinstalling the battery. If it still won't turn on try charging your bike for a few hours. If your bike is too hot or too cold, it might not turn on. If your bike still does not turn on, contact a Transition or Shimano dealer for support.

Should I only charge my battery when it's completely drained?

No, simply charge the battery any time you need it, frequent charges actually help battery longevity. Avoid letting the battery discharge completely. Charge to 70% before storing for long periods.

What are the different error codes and what do they mean?

Whenever you encounter an error code, first cycle the power off and then back on. If the code persists, remove the battery and then reinstall, which will hard reset the system. If neither of these steps resolves the issue, please reference THIS error code list. If you cannot resolve your error code via your Etube mobile app please visit your nearest Shimano STEPS dealer or contact Shimano STEPS customer support.

What happens if my drive unit fails while on a ride?

"An escalator can't break down, it can only become stairs" -Mitch Hedberg

What is the maximum rear tire size?

We list a guideline tire size for each frame, but the real answer is: it depends. Tire brand, tread pattern, rim width, conditions, and how aggressively you ride all play a role. Wider rims can make tires measure larger, and there’s variability between sizes and manufacturers (not all 29” x 2.4” tires are created equal).

If you ride in mud, you'll need extra clearance to avoid packing up. If you push the bike hard, you could flex the rear wheel enough to cause tire rub on the rear triangle—even if you think you’ve got plenty of clearance.

So, what's the takeaway? Please use common sense. If your wheel is properly dished, trued, and tensioned and your tire is rubbing hard enough to damage the frame, you’re probably running too big of a tire.

What is the warranty policy for this model?

This frameset is covered for life against manufacturing defects for the original owner and comes with a lifetime crash replacement policy. You can read more about our warranty and crash replacement policy on our Support Page.

What kind of maintenance is needed on the drive unit and how often?

The drive unit is sealed and cannot be serviced. If there are any issues with the drive unit, it will need to be removed and sent back to Shimano for service or replacement. The drive unit along with the battery is designed to last over 1000 charge cycles. Assuming you're getting 30 miles (48Km) per charge, the drive unit should last 30,000 miles, or much longer than pretty much any other part on your bike.

What size do I need?

Looking for a little giddy-up in your life, but not sure what size you need? Take a look at our human specific sizing guide located here.

Why does my bike stop giving assistance over a certain speed?

Depending on where you've purchased your Repeater it will either have a max assist speed of 20mph or 25km/h. This setting cannot be modified by the user or a dealer.

Will installing frame protection affect the warranty?

Installing frame protection will not affect your warranty, but we do caution against installing it on neon or brightly-colored models as these paints are more susceptible to discoloration and fading. Paint fade is not covered under our factory warranty.

Will my bike be delivered with a charged battery?

Your Repeater was shipped in a "sleep" mode with the battery at approximately 30% charge. It is recommended to fully charge your battery before the first ride.

What is the range and how can I maximize it?

There are many factors that affect battery range, such as, how much effort the rider is providing, the gradient of terrain, ambient temperature, and rider weight. The best way to maximize your range it to spend more time in Eco and Trail modes, and minimize the amount of time spent in Boost mode.

Can I run a coil shock?

Yes! The Repeater was designed to work well with both modern coil and air shocks. All of the current offerings from Fox and RockShox are compatible. If you want to try something else, contact or customer support via email info@transitionbikes.com or give us a call at 360-366-4960 and dial extension 2 to confirm compatibility.

Can I ride the Repeater without the battery?

No. This will void your warranty with Shimano and cause damage to the motor system.

What is the widest tire the Repeater will fit?

The maximum rear tire size we recommend is 2.6" but total clearance will vary with tire models and rim width.

Will environmental temperature affect battery life?

The battery life will be shorter during cold temperatures, this is not a sign of a problem.

Is the system waterproof?

Yes, the STEPS system is waterproof as long as all components of the system, including the battery and battery cover, are installed correctly. We recommend not using a high-pressure washer to clean your Repeater, but riding in the rain and regular cleaning are okay.

Can I change my motor/power settings?

Yes, you can customize your motor settings via the app as well as update the firmware. You'll need to download the Shimano E-tube mobile app HERE.

How long does it take to charge the Repeater?

With the included EC-E6002 charger, a completely dead battery would charge to 100% in a little over 10 hours. Faster chargers are available from Shimano, but the overall battery capacity will degrade quicker with faster charging. As a result, your battery will need to be replaced sooner.

Can I change the max speed?

No. Depending on where you've purchased your Repeater it will either have a max assist speed of 20mph or 25km/h. This setting cannot be modified by the user or a dealer.