Transition Bikes


	OUR COMMITMENT TO OUR CUSTOMERS
	Transition Bikes has always worked hard to be transparent with our customers. While we have evolved over the years, our primary goal remains the same: to offer riders access to our bikes through a variety of purchasing options to best suit their needs. We recognize that some people prefer to purchase bikes with the assistance and expertise of their local bike shop, some prefer to shop from home, while others simply lack a nearby dealership. It's in our "Rider Owned" nature to do whatever we can to best serve the rider, no matter who they are or where they live, which is why we offer the options of purchasing not only from your favorite local Transition dealer but also online through transitionbikes.com. Our dealer network is a vital part of Transition Bikes and acts as a direct extension of our sales and customer service teams. While some brands work with major online retailers, those online shops inherently circumvent local bike shops with no opportunity for them to assist you with assembly or service. We have chosen to offer online sales only through transitionbikes.com, which provides you with the opportunity to involve your local Transition dealer through our Ship to Dealer program. Ship to Dealer provides a portion of proceeds from your purchase to qualified Transition dealers when you order a bike from our website and choose to ship that bike to an authorized Transition Dealer's address. Our goal is to continue to support our dealers that have committed to Transition, and ensure that any sales that originate online have the opportunity to receive the first class service that Transition dealers are known to offer. Bike shops provide a critical source of community, service, and support throughout the cycling world. We want Transition riders to know that they are welcome in any of our dealer's shops, regardless of which method you used to purchase your new bike. If you have any questions about this program please don't hesitate to reach out to us at info@transitionbikes.com for more information. To order a bike from our website and ship it to your local Transition dealer for assembly, simply choose Ship To Dealer at checkout, select your local Transition dealer, and we'll handle the rest. For more information and details about this program, please visit our Policies page.