|BIKE ARCHIVE & SPARE PARTS
Our bike archive has every model bike we have ever produced that includes detailed information on the bikes and the ability to purchase spare parts.
|3 YEAR GOT YOUR BACK WARRANTY
At Transition Bikes we take pride in the quality of our products. Our frames are manufactured for specific uses to withstand the rigors and abuse modern mountain bike trails can dish out. That being said, all frames can break given just the right amount of time, wear, or misfortune. Transition Bikes is fully committed to keeping you riding and we will do anything we can to keep a Transition Bike underneath you.
TRANSITION BIKES STANDARD WARRANTY COVERAGE
All Transition Bike Company model year frames from 2011-2017 are warranted against material defect and manufacturing quality for 2 full years from the original date of purchase for the original registered owner. For model years 2018 and above all frames are warrantied for 3 full years for original owners from the date of purchase against material defect and manufacturing quality. For all frames You must register your frame on our site with your serial number to qualify for a warranty. If your Transition frame was manufactured before 2011, the frame is warranted against material defect and manufacturing quality for 1 year from the original date of purchase for the original registered owner. In the event of an issue with your frame, it is up to Transition Bikes to determine whether it is a warranty issue or if it falls under our "Crash Replacement Policy" (see below for details).
In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us and we will pay the return shipping.
In addition to our warranty, all Transition Bikes frames are covered for life under our "Crash Replacement Policy" to the original registered owner. If for any reason (and we do mean "any" reason) you should find yourself with a broken frame, you may send us the broken frame section and we will replace it at a cost well below retail. You are responsible for all shipping costs to get the frame to and from Transition Bikes.
REMEMBER, WE'RE PULLING FOR YOU - WE'RE ALL IN THIS TOGETHER
Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for and not every case falls neatly into one of the above categories. Our goal is to leave no rider who supports us without some form of support in return. Please contact us with any questions if you need help to keep your wheels rolling.
WARRANTY CLAIM FORM
To submit a warranty/crash replacement claim, you must have an account with us. To sign in to your existing account or create a new account, click here. Once you are signed in, click on Warranty Claims to submit a claim. If you have any other questions regarding our warranty, email the warranty department directly at email@example.com
|Register Your Product
Registering your frame ensures you will recieve full warranty support if you are the original owner and in the unfortunate circumstance that your bike gets stolen you can retrieve your serial number for the police report. Also, by registering your product (even if you are not the original owner) this will allow us to provide you with information about your product that will help you have a healthy long-lasting relationship with your new toy. In order to register your product, please sign in or create a new account if you don't already have one. Once signed in you may register your products.
1600 Carolina St.
Bellingham, WA 98229